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865.209.7808

Frequently Asked Questions

 

All rod orders with additional items, shipping FedEx or UPS Air, may incur an increased shipping charge. The shipping charge shown when the order is submitted will be subject to change. If your order needs to be shipped in two separate boxes you will be notified via e-mail. The shipping charge reflected on your order confirmation e-mail will be the correct shipping cost.

 

What can I order?
You may order all items shown on our online catalog. If you are interested in an item that is not found on our website please email rodney@eztroll.com and we can look into it for you.

 

How can I order?
You may order via our secure online ordering system or by phone. Our Customer Service Department is open for phone orders 6 days a week. You may call Monday through Friday between 6am EST and 6pm EST and you may call Saturday between 5am EST and 8pm EST. If you would like to place a phone order please call 865-590-7975 or 865-209-7808.

 

Can I redeem multiple gift cards on one order?
Yes. However, the order must be placed over the phone with a customer service representative.

 

How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express. Please note that EZ-Troll Outdoors may require additional information from you before we can process your order.
**Note: There may be instances where a customer service representative will contact you for additional account information.

 

Sales & Discounts (Pro Staff, military, College etc.) Information
We do not allow multiple discounts of any kind to be applied to an order. During Sales times customer’s can either opt for the sale discount or a different one if they qualify but not both. If your order is received with two or more discounts applied we will eliminate the smaller of the two (or more) discounts upon order processing. Then we will send you the confirmation e-mail with the one correct discount (with largest price break) applied.

 

Do you have a U.S. military discount?
EZ-Troll Outdoors is honored to be able to provide our U.S. military service men and women with a 5% discount on all orders. We will ask that a current, valid military ID be sent or a copy of your DD214 if you are no longer serving, for verification purposes. Once this information is provided you are set to receive your 5% discount on all orders from EZ-Troll Outdoors. Thank you all for your invaluable service to our country and sacrifice for our freedom. Note: Limit one discount or coupon per order. The military discount cannot be used in addition to any sale or promotional discounts or coupons.

 

How long will it take to receive my order?

  • FedEx Priority Overnight: Delivery by 10:30 a.m., next business day.
  • FedEx Standard Overnight: Afternoon delivery, next business day.
  • UPS 2nd Day: Afternoon delivery, second business day.
  • FedEx Express Saver: Afternoon delivery, third business day.
  • UPS Ground: 1-5 business days within 48 contiguous states.

Please call for rates and availability for Saturday Delivery orders.

 

What happens if I don't receive my package?
UPS and Fed Ex shipments are covered by insurance that guarantees that EZ-Troll Outdoors will replace packages that are lost or damaged during transit.

Note: Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. EZ-Troll Outdoors will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. EZ-Troll Outdoors will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

 

Returns and Warranties Return Items To:
EZ-Troll Outdoors
Attn: Returns

2805 Roane State Hwy

Harriman, TN 37748

Customers will be responsible for shipping charges on returned product.

***Please make sure to record your tracking number.***

 

Are back order arrival dates guaranteed?
Back order arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.

 

How do we ship back ordered items?
All back ordered items are shipped free of charge. The method of shipping will depend on the best option available for the item(s) being shipped. Back ordered items will ship either First Class Mail or UPS Ground. If you would like your back ordered items to be sent out using a specific shipping method you will need to contact us at 865-590-7975 or rodney@eztroll.com. You will be charged for the cost of shipping your back ordered items if any other method is chosen. Typically, back ordered items, if not sent out the same day, will go out the following day. Travel time will depend on your location within the continental US. Please be advised, unless otherwise notified all back ordered items will be sent via First Class Mail or UPS Ground.

 

Will I have to pay any taxes or import duties?
There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information. California residents are subject to the state sales tax.

 

Defective Products
EZ-Troll Outdoors wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either from the manufacturer or EZ-Troll Outdoors. All products should be shipped back to EZ-Troll Outdoors where our quality control department will examine it and do the following: Consider it defective through EZ-Troll Outdoors standards, and immediately ship your replacement or refund your money. Or Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.

 

Returns and Exchanges
EZ-Troll Outdoors always wants you to get what you want, but in the event that you would like to exchange or return an item please refer to the back of your invoice for directions. If you have a question that your invoice does not address please call and speak with a customer service representative who will give you return information specific to the product you are returning.

Please send all returns or exchanges to:

EZ-Troll Outdoors
Attn: Returns
2805 Roane State Hwy

Harriman, TN 37748

If you have any questions, comments, or concerns, please feel free to contact us at rodney@eztroll.com.

 

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